FAQ
When will I receive my order?
We ship with FedEx. Deliveries within Italy typically take 2 to 4 working days. For orders that include a bicycle, please allow up to 7 days to complete assembly and adjustments.
Bicycles shipped within Italy cost €89.00, which includes full assembly, adjustment, and insured shipping.
For shipments that do not include a bicycle, the shipping fee is €9.90 for orders under €79.
Shipping is free within Italy for orders over €79.
For international shipping times and rates, please contact us at info@inbiciveritas.com or via WhatsApp at +39 348 8608615.
Do you accept trade-ins for used bikes?
Yes, we accept used bicycles as trade-ins when purchasing a new bike, subject to inspection and approval by our workshop.
The original proof of purchase is required in order to trade in a used bicycle.
How can I be sure of the correct size for me?
For in-store purchases, every bike includes a Shimano BikeFitting session at no extra cost.
To ensure you are selecting the correct size for your needs, feel free to contact us directly:
+39 0331 914025
+39 348 8608615
info@inbiciveritas.com
You can also consult our general sizing guide here: SIZE GUIDE
How do returns work?
Returns are accepted within 15 days of receiving your order.
Unless otherwise agreed, the return shipping costs are the responsibility of the customer.
All returned items will be inspected upon arrival.
We do not accept returns for products that:
For any questions, feel free to reach out at info@inbiciveritas.com or review our RETURN POLICY
Do I need an appointment for workshop services?
No appointment is necessary.
Wait times may vary depending on the type of maintenance and the availability of required components.
For estimates or questions, feel free to call us or stop by the store.