Bianchi racing and gravel e-bikes

Contact us

FAQ

Customers from the European Union

EU private customers : Prices include VAT . The applicable rate depends on the country of delivery, according to the OSS regime.
EU companies with a valid VAT number (VIES) : the purchase can be invoiced without VAT , in accordance with the legislation on intra-Community supplies.

Non-EU Customers – Shipping

For shipments to countries outside the European Union (e.g. Switzerland, United Kingdom, USA):

the order is invoiced without Italian VAT
Upon delivery, the customer pays local VAT , any duties and customs clearance costs directly to the courier or customs

Non-EU Customers – In-store Pickup

In case of in-store collection:

Payment is initially made with Italian VAT (22%)
VAT refund is only possible after export of the goods and customs validation
Once valid documentation has been received, the refund will be made by bank transfer according to the applicable conditions

Example – Switzerland

initial payment with Italian VAT 22%
After customs validation, refund of the difference with respect to the Swiss VAT ( 8.1% )
indicative refund: approximately 14%

Note

Tax regulations may vary depending on the country, customer type, and delivery or collection method.

For specific cases, it is recommended to contact us before ordering.

We ship with FedEx. Deliveries within Italy typically take 2 to 4 working days. For orders that include a bicycle, please allow up to 7 days to complete assembly and adjustments.

Bicycles shipped within Italy cost €89.00, which includes full assembly, adjustment, and insured shipping.

For shipments that do not include a bicycle, the shipping fee is €9.90 for orders under €79.

Shipping is free within Italy for orders over €79.

For international shipping times and rates, please contact us at info@inbiciveritas.com or via WhatsApp at +39 348 8608615.

Yes, we accept used bicycles as trade-ins when purchasing a new bike, subject to inspection and approval by our workshop.

The original proof of purchase is required in order to trade in a used bicycle.

For in-store purchases, every bike includes a Shimano BikeFitting session at no extra cost.

To ensure you are selecting the correct size for your needs, feel free to contact us directly:

+39 0331 914025

+39 348 8608615

info@inbiciveritas.com

You can also consult our general sizing guide here: SIZE GUIDE

Returns are accepted within 15 days of receiving your order.

Unless otherwise agreed, the return shipping costs are the responsibility of the customer.

All returned items will be inspected upon arrival.

We do not accept returns for products that:

For any questions, feel free to reach out at info@inbiciveritas.com or review our RETURN POLICY

No appointment is necessary.

Wait times may vary depending on the type of maintenance and the availability of required components.

For estimates or questions, feel free to call us or stop by the store.

OPENING HOURS:

MONDAY: 3-7:30 PM

TUESDAY: 9/12:30 - 15/19:30

WEDNESDAY: 9/12:30 - 15/19:30

THURSDAY: 9/12:30 - 15/19:30

FRIDAY: 9/12:30 - 15/19:30

SATURDAY: 9/12:30 - 15/19:30

SUNDAY: 9/12:30

WHERE TO FIND US

Address:

Via Sempione 36,

Castelletto sopra Ticino (NO),

28053 – Italy

Store Phone: +39 0331 91 4025

WhatsApp: +39 348 860 8615

Email: info@inbiciveritas.com

Opening Hours:

3:00 PM – 7:30 PM

9:00 AM – 12:30 PM / 3:00 PM – 7:30 PM

9:00 AM – 12:30 PM

Account

Bianchi e-Oltre - Shimano DuraAce Di2 2x12

Bianchi e-Oltre Shimano Ultegra Di2 2x12

Bianchi e-Oltre Shimano 105 2x12 Mahle x30

Contact us

FAQ

Customers from the European Union

Non-EU Customers – Shipping

Non-EU Customers – In-store Pickup

Example – Switzerland

Note

WHERE TO FIND US

Country/Region

Language

Country/Region

Language

Bianchi e-Oltre - Shimano DuraAce Di2 2x12

Bianchi e-Oltre Shimano Ultegra Di2 2x12

Bianchi e-Oltre Shimano 105 2x12 Mahle x30

Contact us

FAQ

Customers from the European Union

Non-EU Customers – Shipping

Non-EU Customers – In-store Pickup

Example – Switzerland

Note

WHERE TO FIND US